OPAR OTRS Package Archive

Browseable collection of plugins for the popular OTRS software.

PostmasterNoFollowupForClosedTickets

Version
0.0.2
Uploaded by/on
reneeb on 20 May 2011
Framework
3.0.x
Links
Download Website
Description
Do not create a follow up for a closed ticket, create a new ticket instead.

Rate/comment this package

NAME

PostmasterNoFollowupForClosedTickets

DESCRIPTION

If you close tickets and it is not allowed that there are articles added when the ticket is closed and you do not want to loose the email, a new ticket should be created.

This package does exactly that. It checks if the mail would be a followup of a ticket. If that ticket is closed, a new ticket is created (instead of an article).

The new ticket is linked to the closed one.

AUTHOR AND LICENSE

Author: Renee Baecker <opar@perl-services.de> License: AGPL 3

Comments

Mr. Y on

Hi. If a ticket is recived and answered, but set to status open, and the customer responds, a new ticket is created. As i understand a new ticket sould only be created if the status was closed?

Mr. Y on

Hey, isnt that a standard feature of otrs? Configuration of this feature is done by queue. Greetings