Very nice. I allways wanted to have some templates. This looks very good.
It would be great, when blank lines still were blank lines in the template. Also I would like to add the Tickettype.
Then this package will be the first one on every new system I have to install. :-) Great
Yours sincerly
Headdie
Thanks very much for this gerat package! This is really helpfull. Until now I used the way described in the OTRS Blog, which is only usefull for a small number of templates (because u always need to create a menu entry).
Some feature suggestions, which would make the package even more greater :)
-It would be nice if the template would be changeable after they got created. At the moment its only possible to delete them.
-Also it would be nice to create templates without doing this via the template button in a ticket (atm I need to create first a ticket when I want to create a template). Dont miss understood me, the button is realy usefull, but in some cases I want to create a template wihtout having a ticket.
Thanks again!
Just tested it and I found the idea great!
But I noticed that it isnīt possible to store the html imformation of a text. Most of my templates are having text formations and tables and stuff like this. Would be great if there would be a possiblity to store this too.
Thank you very much for this package. It helps a lot to ease the all day life of a helpdesk agent and it's very easy to set up. it would be nice to have more fields to choose from e.g. ticket type By the way you can store HTM information of a text by creating a body in HTML code. Next time when you create a ticket by choosing the template you have the right formation
Does what it says.
Would be great if it could save text formatting and if it could include parameters to insert items such as the customer's name, the date, etc (as we have in response templates)
For those trying it out, templates are created from an existing ticket, not within the ticket template page. Also, the form that comes up when creating a template includes a list view with options such as "subject" "cc" "body"... These are not configurable sections but rather a selection box which allows the template to save (or not) the sections selected.
Would be nice if there was documentation on the sysconfig options.
I relay like this package but when you aplly one template pick a customer and try to appllyt a different one it will create a ticket. Fortunately there is a simple fix for this:
inf file /opt/otrs/Kernel/Output/HTML/Standard/TicketFromTemplate.dtl
Expand OnClick Action
$('#Template').val());return false;
It would be nice to be able to edit templates
Mr. Y on 20 Mar 2011
Very nice. I allways wanted to have some templates. This looks very good. It would be great, when blank lines still were blank lines in the template. Also I would like to add the Tickettype. Then this package will be the first one on every new system I have to install. :-) Great Yours sincerly Headdie
Mr. Y on 30 Aug 2011
Thanks very much for this gerat package! This is really helpfull. Until now I used the way described in the OTRS Blog, which is only usefull for a small number of templates (because u always need to create a menu entry). Some feature suggestions, which would make the package even more greater :) -It would be nice if the template would be changeable after they got created. At the moment its only possible to delete them. -Also it would be nice to create templates without doing this via the template button in a ticket (atm I need to create first a ticket when I want to create a template). Dont miss understood me, the button is realy usefull, but in some cases I want to create a template wihtout having a ticket. Thanks again!
Mr. Y on 30 Aug 2011
Just tested it and I found the idea great! But I noticed that it isnīt possible to store the html imformation of a text. Most of my templates are having text formations and tables and stuff like this. Would be great if there would be a possiblity to store this too.
Mr. Y on 30 Aug 2011
Thank you very much for this package. It helps a lot to ease the all day life of a helpdesk agent and it's very easy to set up. it would be nice to have more fields to choose from e.g. ticket type By the way you can store HTM information of a text by creating a body in HTML code. Next time when you create a ticket by choosing the template you have the right formation
Mr. Y on 30 Aug 2011
Does what it says. Would be great if it could save text formatting and if it could include parameters to insert items such as the customer's name, the date, etc (as we have in response templates) For those trying it out, templates are created from an existing ticket, not within the ticket template page. Also, the form that comes up when creating a template includes a list view with options such as "subject" "cc" "body"... These are not configurable sections but rather a selection box which allows the template to save (or not) the sections selected. Would be nice if there was documentation on the sysconfig options.
Mr. Y on 30 Aug 2011
I relay like this package but when you aplly one template pick a customer and try to appllyt a different one it will create a ticket. Fortunately there is a simple fix for this: inf file /opt/otrs/Kernel/Output/HTML/Standard/TicketFromTemplate.dtl Expand OnClick Action $('#Template').val());return false; It would be nice to be able to edit templates
Mr. Y on
I installed the package nell'otrs but I can not use it, how can I create different templates?