Version

5.0.4

Other Versions

3.3.1, 4.0.3, 6.0.1, 6.0.2,

Uploaded by/on

reneeb on 10 Dec 2015

Framework

4.0.x, 5.0.x

Links

Download Website

Description

Merge Tickets that are identical (based on sender, subject and (plain-/html-)body of the mail)

NAME

MergeIdenticalTickets

DESCRIPTION

When you get lots of automatic generated mail, you might want to merge those into one ticket. This addon checks for existing (open) tickets from the same sender with the same subject and the same body and adds the mail as a followup.

REPOSITORY AND BUGTRACKER

The code repository and a bugtracker is available at http://github.com/reneeb/otrs-MergeIdenticalTickets.

AUTHOR AND LICENSE

This addon is licensed under the terms of AGPL 3.

Renee Baecker, <info@perl-services.de>