OPAR - OPM Package ARchive

Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.


SupportQuota

Version
0.0.6
Other Versions
1.0.4, 2.1.0, 3.0.0,
Uploaded by/on
denydias on 21 Aug 2014
Framework
3.3.x
Links
Download Website
Description
Add support to work unit quotas by customer company and displays the quotas in the agent interface.

Rate/comment this package

For a complete description, installation and configuration instructions and some useful usage notes, please read the README.md in the module source repository.

Comments

Jan Steinweg (guest) on 11 Aug 2014 about version 0.0.5

The porst-install says: 'See the module README.md for a Kernel/Config.pm example'. -> There is no README.md?

denydias on 12 Aug 2014 about version 0.0.5

@Jan Steinweg README.md is in SupportQuota module source repository. The URL is: https://github.com/denydias/otrs/blob/master/SupportQuota/README.md Thank you for your comment and good rating.

PeterC (guest) on 05 Oct 2014 about version 0.0.6

Would you be open to discussing some development of this?

Zlex (guest) on 08 Oct 2014 about version 0.0.6

Hello, great Idea, but if I had the Extension KIX4OTRS installed i can not see the Quota Support in AgentTicketZoom. Is there a way to activate this in Sysconfig? Kind Regards Z.

denydias on 08 Dec 2014 about version 0.0.6

I'm not receiving comment notifications from OPAR, so I apologize if I take too long to reply. @PeterC, sure! It's an open source project with lots of room for improvements. Just take a look at the project page and contribute from there: https://github.com/denydias/otrs/ @Zlex, I'm sorry to know that. I do not use KIX4OTRS, so I can't reproduce your issue. Please, open a new issue at the project page (https://github.com/denydias/otrs/issues) with more technical details about the problems you are experiencing so I can take a look and maybe provide you a patch.