TicketChecklist - Have a checklist for you todos with regard to the ticket
There can be several tasks mentioned in a ticket and when the ticket gets more and more followups, it might be hard to remember what should be done to solve the issue.
In that case a "TODO" list or a checklist would be helpful. As soon as the ticket owner identifies a task that has to be done, that task can be added to the checklist.
Such a checklist is provided by this addon. A new item in the ticket menu appears: "Checklist".
As soon as a checklist for a ticket exists, you'll see a new widget in the ticket zoom. Near by the ticket information the checklist is shown.
You can see a few screenshots at http://feature-addons.de/otrs/Ticket%20Zoom/TicketChecklist (even though a some screenshots there are for the pro version).
If you have any questions, ideas for new features, bugreports and/or patches, please drop me a line at email@example.com.
I do not read the comments here regularly...
There is a pro version available at http://feature-addons.de/otrs/Ticket%20Zoom/TicketChecklist that have a few more features:
Priorities for checklist items
Responsibles for checklist items
Due dates for checklist items
Notifications for ticket owner when a checklist item is set to a new (configurable) state
Notification when due date is reached
Overview of tickets that have open checklist items
Overview of checklist items ("MyChecklistItems")
Change order (position) of the checklist items
Merge of checklists when tickets are merged
Those features are planned for the future:
Create checklists from templates
Ticketeventmodule that allows one to automatically create checklists for tickets
Those features will be released in the pro version first. If you want to sponsor one of those features, please contact us at
fix bug: When public.pl was called, the outputfilter does not get a dbobject, hence an error in the backend module
This module is licensed under the terms of AGPL 3.0.
Author: Renee Bäcker