NAME

AlternateQueueSender

DESCRIPTION

By default, each queue has one sender address assigned. This is usually a good idea, but under some circumstances, you may need to have several sender addresses per queue.

E.g. you have two queues "East::Hardware" that has "east.hardware@company.example" as the sender address and "West::Hardware" that has "west.hardware@company.example" as the sender address. You have one hardware supplier where only one of your mail addresses is registered as a customer. Now you have a ticket that you want to forward to your hardware supplier. What to do? You have two different sender addresses, but only one is registered as a customer.

With this add-on, you can define several sender addresses for a single queue. For tickets in those queues a dropdown is shown in the forward/bounce/answer dialogs (depends on configuration). Now the agent can choose the sender address.

By default the standard queue address is selected.

SUPPORT & REPOSITORY

If you find a bug or need support, please contact <info@feature-addons.de>.

You can find the repository at http://github.com/reneeb/otrs-AlternateQueueSender.

AUTHOR AND LICENSE

This package was written by Renee Baecker <info@feature-addons.de>.

The package is licensed under AGPL. If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.