OPAR - OTRS Package ARchive

Browseable collection of plugins for the popular OTRS software.


ArticleCopyMoveDelete

Version
6.0.1
Other Versions
1.0.0, 1.1.0, 1.2.0, 1.3.1, 6.0.2,
Uploaded by/on
reneeb on 09 Apr 2018
Framework
5.0.x
Links
Download Website
Description
Allows to copy, move or delete articles.

Rate/comment this package

General

This package provides an additional article action which allows to copy, move from one ticket to another. It also allows to delete articles - see https://otrsteam.ideascale.com/a/dtd/Copy-OR-Merge-Single-Article-To-Other-Ticket/321449-10369.

This functionality has been extracted from OTRS extension package KIX4OTRS.

Since version 5.0.1 Perl-Services.de publishes only ports for OTRS versions >= 5.0.1. No new features will be added. The original package was merged back to KIX4OTRS!

Usage Remarks

  • The function is restricted to the owner of the ticket.

  • For the first article in the ticket, options for moving and deleting are not available.

  • If there is time accounted in an article which will be copied, you may define if and how this accounted time is copied to the destination ticket.

  • Due to the lack of extension methods for frontend modules of other extensions (i.e. OTRS::ITSM) in OTRS and missing configurability of article actions, the article copy-, move-, delete- function is integrated into the frontend by OutputFilters. Disabling ArticlePrint will also disable this function.

To Do

  • output filter creates two action links after reload of AgentTicketZoom after article creation

  • make restriction to owner configurable

Copyright

Copyright (C) 2006-2015 c.a.p.e. IT GmbH, http://www.cape-it.de Changes Copyright (C) 2016 Perl-Services.de, http://perl-services.de

ArticleCopyMoveDelete written/edited by:

  • Anna(dot)Litvinova(at)cape(dash)it(dot)de

  • Rene(dot)Boehm(at)cape(dash)it(dot)de

  • Renée Bäcker

  • Torsten(dot)Thau(at)cape(dash)it(dot)de

  • Martin(dot)Balzarek(at)cape(dash)it(dot)de

  • Mario(dot)Illinger(at)cape(dash)it(dot)de

  • Balázs Úr

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (AGPL). If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

Comments