Version

1.0.2

Other Versions

1.1.1, 1.2.0, 1.3.0, 5.0.0, 4.0.0, 6.0.1, 6.0.2, 6.0.3, 6.0.4,

Uploaded by/on

capeIT on 15 Jan 2013

Framework

3.0.x

Links

Download Website

Description

Provides ImportExportBackend for FAQ.

General

This package provides an CSV-based import/export backend for faq items.

The import will automatically create FAQ-categories and sub-categories which do not exist yet. If you import a complete FAQ-category tree, the CSV-data should be sorted ascending by the full FAQ-category name. This ensures, that a top-level-category is imported/created with you given date before its subcategories.

• "Export with labels":

          if enabled, the first line of the export file will contain some sort of headline containing the OTRS-internal key. Which may not be the perfect label but helps to understand. The first line of an import file is skipped if it contains only values which are used as OTRS-internal keys. Thus you may import this file without any problems.

• "Default group for new category":

          defines a default group that is assigned to a new faq-category if not specified in import date

• "Default Category":

          defines which FAQ-category is used if an FAQ-Item without category is imported

• "Default Language":

          defines which language is set if an FAQ-Item without language is imported

• "Default State":

          defines which state is used if an FAQ-Item without language information is imported

• "Format":

          defines which format (plain or html) is expected for import or should be used for export

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (AGPL). If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.