Version

6.0.6

Other Versions

6.0.7, 6.0.9, 6.0.10,

Uploaded by/on

reneeb on 04 Nov 2021

Framework

6.0.x

Links

Download Website

Description

Some improvements for the GenericInterface

GIExtension

This is a library with additional GenericInterface operations.

Those operations include

Ticket::TicketGetFiltered

You can use this as a drop-in replacement for TicketGet. Additionally you can write filters to change the returned values.

For our GroupRestrictedDynamicFields addon, we wrote a filter to remove the dynamic fields for those users who do not have the permission to see them.

Those filters are simple Perl modules. You have to activate them via system configuration:

    <Setting Name="GIExtension::TicketFilter###001-MyFilter" Required="0" Valid="1">
        <Description Translatable="1">A filter for GIExtensions.</Description>
        <Navigation>GenericInterface::Filter</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::GenericInterface::Filter::MyFilter</Item>
            </Hash>
        </Value>
    </Setting>

And the module looks like:

    package Kernel::GenericInterface::Filter::MyFilter;
    
    use strict;
    use warnings;
    
    our @ObjectDependencies = qw(
        Kernel::System::Log
    );
    
    sub new {
        my ($Type, %Param) = @_;
    
        my $Self = bless {}, $Type;
    
        return $Self;
    }
    
    sub Run {
        my ($Self, %Param) = @_;
    
        # maybe remove some fields from $Param{Ticket}
        # %Param has the return values you can see for
        # the TicketGet operation
    
        return $Param{Ticket};
    }
    
    1;

CustomerUser::DynamicFieldUpdate

Allows agents to update a dynamic field for a customer user

To use it, select this operation as a controller for the GenericInterface provider. Then configure the provider and use e.g. /CustomerUser/:CustomerUserID for the route mapping.

Then you can send this JSON to your OTRS:

    {
        "UserLogin": "an_agent",
        "Password": "agents_password",
        "DynamicField": [{
                "Name": "my_dynamic_field",
                "Value": "new_value"
        }]
    }

CustomerCompany::DynamicFieldUpdate

Similar to the CustomerUser::DynamicFieldUpdate operation, but for customers.

CustomerUser::CustomerUserAdd

Allows agents to add new customer users

User::UserAdd

Allows agents to create new agents