OPAR - OPM Package ARchive

Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.


GenericAgentResponsibleToOwner

Version
5.0.1
Other Versions
4.0.1, 6.0.1,
Uploaded by/on
reneeb on 30 Mar 2017
Framework
4.0.x, 5.0.x
Links
Download Website
Description
A custom generic agent module to make the responsible the new ticket owner

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NAME

GenericAgentResponsibleToOwner

DESCRIPTION

This is a module to set the responsible user as the ticket owner. Currently it's not possible to use a variable to set the ticket owner in the GenericAgent.

Use case: A ticket should be assigned to the responsible when the ticket wasn't updated for the last 4 days.

Create a GenericAgent job, give it a name and select minute "5", all hours and Monday to Friday in the time based trigger. In the ticket filter, you have to check the "last update time" and select "more than 4 days". Insert Kernel::System::GenericAgent::ResponsibleToOwner in the "Custom module" field. That's it.

REPOSITORY AND BUGTRACKER

The code repository and a bugtracker is available at http://github.com/reneeb/otrs-GenericAgentResponsibleToOwner.

AUTHOR AND LICENSE

This addon is licensed under the terms of AGPL 3.

Renee Baecker, <info@perl-services.de>