danielc on 29 Mar 2011 about version 1.1.2

ATTENTION The behavior of the official package (1.1.1) is correct from a developer point of view but broken from a users perspective. This package (v1.1.2) changes the behavior back so ALL child tickets are handled as Slaves. Thus the following process is possible: - a lot of tickets get created because of a major incident - ServiceDesk selects one of the tickets and defines it as a Master - ServiceDesk selects (via Bulkaction) all other tickets - all selected tickets will be connected as Child tickets -> all of those tickets can be processed by the Master ticket! See this FAQ article for details. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ;CategoryID=33;ItemID=365