OPAR - OTRS Package ARchive

Browseable collection of plugins for the popular OTRS software.


PendingFix

Version
1.0.0
Uploaded by/on
seberget on 24 May 2015
Framework
3.3.x
Links
Download Website
Description
This module fixes the pending time if the ticket is answered on a non working day, or the pending date itself is placed on an non working day. If the new calculated Pending date is outside the lifetime of the session, this functionality is bypassed, as it is assumed that the pending date have been changed on purpose. Basically it will only take effect if the automatic pending date comes on a non working day/hour. It calculates the difference in days, and working hours. And uses the 'DestinationTime' method from the 'Kernel::System::Ticket' module to place it on a correct day. It uses 'Monday' as the day to calculate the working hours, from the tickets queue calendar.

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