If you close tickets and it is not allowed that there are articles added when the ticket is closed and you do not want to loose the email, a new ticket should be created.
This package does exactly that. It checks if the mail would be a followup of a ticket. If that ticket is closed, a new ticket is created (instead of an article).
The new ticket is linked to the closed one.
Author: Renee Baecker <firstname.lastname@example.org> License: AGPL 3