QuickOwnerChange - change the ticket owner quickly
With this addon you get a dropdown in the ticket zoom and ticket overview that makes it possible to change the owner with two clicks...
Fortunately, some features were sponsored by companies:
HYDRO Systems KG http://www.hydro.aero/ sponsored the feature that the responsible can be set as well (the same Agent as the owner). Another feature sponsored by HYDRO: You can define a group to limit the possible owner to members of this group. And you can define such a group for each queue.
This package was written by Renee Baecker <email@example.com>.
The package is licensed unter AGPL. If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.