Version

1.0.3

Other Versions

1.1.0, 1.2.1, 1.3.4, 4.0.1, 5.0.0,

Uploaded by/on

capeIT on 30 Nov 2011

Framework

3.0.x

Links

Download Website

Description

Provides ImportExportBackend for Service, SLA and Service2CustomerUsers.

General

This package provides an CSV-based import/export backend for items described in following sections.

Of course, you may created your own import-/export mappings. To ease the use and in order to provide an initial functionality mappings are automatically created upon re-/installation of this package. Therefore it's checked if mappings with the given default names are already available. If so, no new mapping will be created. If not, a default mapping will be created. Before actually using these default mappings, please check their configurations.

• "Export with labels":

          if enabled, the first line of the export file will contain some sort of headline containing the OTRS-internal key. Which may not be the perfect label but helps to understand. The first line of an import file is skipped if it contains only values which are used as OTRS-internal keys. Thus you may import this file without any problems.

• "Default Validity"

          if no valid information is provided in import data, this valid information is used

Service-Import/Export

• default mapping name "Service (auto-created map)"

• Default Servicetype

  Depending on availability of GeneralCatalog class "ITSM::Service::Type" you may define an default Service-Type for a service to be imported (if not specified in provided data)

• Default Criticality

  Depending on availability of GeneralCatalog class "ITSM::Core::Criticality" you may define an default criticality for a service to be imported (if not specified in provided data)

• CSV-Row with Service-ID

  If the ServiceID is specified, you may update the name of the service, if the ServiceName is not used as identifier

SLA-Import/Export

• default mapping name "SLA (auto-created map)"

• Default-SLA-Type

  Depending on availability of GeneralCatalog class "ITSM::SLA::Type" you may define an default SLA-Type for a service to be imported (if not specified in provided data)

• Number of assigned services:

  An SLA may be assigned to many services, for a start it is assumed that 50 services is enough. if you require more AssignedServices you can increase this number in the mapping configuration. It limits the number of "AssignedService" selection in step 4 of the mapping configuration.

Service2CustomerUser-Import/Export

• default mapping name "Service2CustomerUser (auto-created map)"

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (AGPL). If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.