OPAR - OTRS Package ARchive

Browseable collection of plugins for the popular OTRS software.


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seberget on 24 May 2015
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This module will go through all tickets that have been created by the System monitoring plug-in last week and create a new Problem ticket if there where more than 3 recurring issues found (configurable). The selection is done on the basis of 'CustomerId', 'Host' and 'Service. This module is run like a 'cron' job from GenericAgent. All the data is found by custom SQL code, so you need to 'fake' a ticket. Just find your oldest ticket number, and add it to the top. You select which days to run. I've set it up to run on Mondays, therefore you need to set the fromDays to be 8, and the toDays to be 1. There are also templating for the text. See the SystemMonitoringReporting category in SysConfig for more information. Check also out the two images 'png' files added to the docs directory for help on the configuration.

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