Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.
WarnMissingAttachment
It's not that unusual to type something like "Attached is a new version of the file", but then you forget to attach the file before sending the mail. This add on checks the email for some keywords like "attached", "attachment", etc. before the message is submitted.
When those keywords are found but no attachments are uploaded, the user gets a warning.
This add on affects AgentTicketPhone, AgentTicketEmail and AgentTicketCompose.
Renee Baecker, info@perl-services.de
tto (guest) on 10 Mar 2014 about version 3.3.1
This will help to reduce the "...and now with the mentioned attachment..."-follow-up-mails :-)
Speedy (guest) on 19 Jan 2017 about version 5.0.5
Maybe you can add "screenshot" to the list. We use the word very often in our german OTRS, but sometimes the agent don't upload the screenshot.