OPAR - OPM Package ARchive
Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.
SupportQuota
NAME
Support Quota Add-on - Control customer work unit quotas
DESCRIPTION
This OTRS Add-on module provides an easy to use interface to control customer contracted work unit quotas.
By entering a quota to each Customer Company in your OTRS system and taking care to set the proper 'CustomerCompanyID' on your tickets (easy if you use PostMaster Filters), this add-on is able to get the total work unit quota available to a particular customer, how many work units were used in the current period and how many work units are available to that customer in the same period. Periods can be the current month or year. If the available quota is negative, there will be extra bucks in the end of the period.
The above information then appears in a widget under both AgentTicketZoom and overall Customer interfaces. That way agents can easily decide how to charge (or not) for beyond quota customers, while customers can keep track of their support quota usage.
For a complete description, installation, configuration and some useful usage notes, please read the README.md at the source repository.
AUTHOR AND LICENSE
Copyright (C) 2014-2019 Deny Dias, https://mexapi.macpress.com.br/about
This module is licensed under the AGPL 3.
Jan Steinweg (guest) on 11 Aug 2014 about version 0.0.5
The porst-install says: 'See the module README.md for a Kernel/Config.pm example'. -> There is no README.md?
denydias on 12 Aug 2014 about version 0.0.5
@Jan Steinweg README.md is in SupportQuota module source repository. The URL is: https://github.com/denydias/otrs/blob/master/SupportQuota/README.md Thank you for your comment and good rating.
PeterC (guest) on 05 Oct 2014 about version 0.0.6
Would you be open to discussing some development of this?
Zlex (guest) on 08 Oct 2014 about version 0.0.6
Hello, great Idea, but if I had the Extension KIX4OTRS installed i can not see the Quota Support in AgentTicketZoom. Is there a way to activate this in Sysconfig? Kind Regards Z.
denydias on 08 Dec 2014 about version 0.0.6
I'm not receiving comment notifications from OPAR, so I apologize if I take too long to reply. @PeterC, sure! It's an open source project with lots of room for improvements. Just take a look at the project page and contribute from there: https://github.com/denydias/otrs/ @Zlex, I'm sorry to know that. I do not use KIX4OTRS, so I can't reproduce your issue. Please, open a new issue at the project page (https://github.com/denydias/otrs/issues) with more technical details about the problems you are experiencing so I can take a look and maybe provide you a patch.