OPAR - OPM Package ARchive

Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.


ITSMConfigItemCreateTicket

Version
4.0.3
Uploaded by/on
GetCon on 28 Nov 2015
Framework
4.0.x
Links
Download Website
Description
Provides CreateTicket-Option for ConfigItemOverview and Zoom. It creates Tickets and links them to the ConfigItems and forwards to AgentTicketBulk or AgentTicketNote. Installguide at http://opar.perl-services.de/package/G/GE/GETCON/ITSMConfigItemCreateTicket

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Requirements

Some ConfigItemClasses with CustomerUserID and CustomerCompanyID Attributes.

Installation

a) Install opm

b) Backup var/httpd/htdocs/js/ITSM.UI.ConfigItemActionRow.js and replace it with var/httpd/htdocs/js/ITSM.UI.ConfigItemActionRow.js_new to see the CreateTicket menuoption.

c) Edit ITSMConfigItem::CreateTicket in SysConfig according to your ITSM Classdefinitions.

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