OPAR - OPM Package ARchive

Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.


AlternateQueueSender

Version
7.0.1
Other Versions
5.0.6, 6.0.3, 6.0.4, 6.0.5, 6.0.6, 6.0.7,
Uploaded by/on
reneeb on 03 May 2023
Framework
7.0.x
Links
Download Website
Description
Have more than one sender address for a queue.

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NAME

AlternateQueueSender

DESCRIPTION

By default, each queue has one sender address assigned. This is usually a good idea, but under some circumstances, you may need to have several sender addresses per queue.

E.g. you have two queues "East::Hardware" that has "east.hardware@company.example" as the sender address and "West::Hardware" that has "west.hardware@company.example" as the sender address. You have one hardware supplier where only one of your mail addresses is registered as a customer. Now you have a ticket that you want to forward to your hardware supplier. What to do? You have two different sender addresses, but only one is registered as a customer.

With this add-on, you can define several sender addresses for a single queue. For tickets in those queues a dropdown is shown in the forward/bounce/answer dialogs (depends on configuration). Now the agent can choose the sender address.

By default the standard queue address is selected.

SUPPORT & REPOSITORY

If you find a bug or need support, please contact <info@feature-addons.de>.

You can find the repository at http://github.com/reneeb/otrs-AlternateQueueSender.

AUTHOR AND LICENSE

This package was written by Renee Baecker <info@feature-addons.de>.

The package is licensed under AGPL. If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.