NAME

GenericAgentRedirectMail

DESCRIPTION

This is a module to redirect the initial mail to any other recipient.

Use case: Send the mail to an account, the anti-spam software uses to learn.

Create a GenericAgent job, give it a name and select minute "5", all hours and Monday to Friday in the time based trigger. In the ticket filter, you have to use the queue with the value "Junk". Insert Kernel::System::GenericAgent::RedirectMail in the "Custom module" field. In the parameterlist, you have to provide a key "To" and an email address, and a "From" as well....

You can use a static mail address or a <OTRS_TICKET_...> placeholder.

REPOSITORY AND BUGTRACKER

The code repository and a bugtracker is available at http://github.com/reneeb/otrs-GenericAgentRedirectMail.

AUTHOR AND LICENSE

This addon is licensed under the terms of AGPL 3.

Renee Baecker, <info@perl-services.de>