LinkExternalURL - enable linking a ticket with URLs.
With this package installed, you can link a ticket with URLs. This can be useful if you articles in that ticket references external URLs and you don't want to search each article for such references.
When this package is installed, you can view a ticket (AgentTicketZoom) and click on 'Link'. Then you can choose 'URL' as the target object.
If you search for an URL that is not in the database, it is added. The title is extracted from the content retrieved when the URL is fetched.
The linked URLs are shown as Links in the ticket zoom.
useable for OTRS 3.0.x - 3.3.x
Without any change in the Perl code, this package works from OTRS 3.0.x to OTRS 3.3.x
Switched to OTRS::OPM::Maker
Added SysConfig options for FAQ and ITSMChangeManagemet
Added options to enable linking URLs with FAQ entries, ITSM Changes and ITSM WorkOrders. They are invalid by default. When you want to use those features, you have to enable them in SysConfig (LinkExternalURL -> Core::LinkObject).
The code repository and a bugtracker is available at http://github.com/reneeb/otrs-LinkExternalURL.
This package was written by Renee Baecker <firstname.lastname@example.org>.
The package is licensed unter AGPL. If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.