This add on is an enhancement for the QuickClose add on. It adds a button to the dashboard widgets for each ticket, so the agent can close the ticket from that overview.
In contrast to the QuickClose add on, the agent can not choose one of the configured reasons to close the ticket. The button closes the ticket for a (globally) configured reason.
The OTRS adminstrator has to configure two values in SysConfig:
This is the id of the configured quick close reason that is taken to close the ticket
The label for the buttons on the dashboard
You have to install the QuickClose add on (http://opar.perl-services.de/bin/index.cgi/dist/QuickClose) first.
4.0.1 updates for OTRS 4 0.0.1 initial release
Renee Baecker, Perl-Services.de