TicketAttachments - handle attachments of a ticket
This module shows all attachments of a ticket in a new widget in the ticket zoom. It lists all attachments and shows the dates so you can identify the right attachments. All attachments are linked, so you can download them.
The list of the attachments can be grouped by the article they belong to. The article is linked, so you can view the article with a single click.
If enabled, your agents can delete and/or rename single attachments. This helps to identify important attachments more easily.
The admin can define a list of filenames that should not appear in the widget. That way, signatures (like smime.p7s) do not fill the list of attachments.
An extended version can be found on http://feature-addons.de/otrs/Ticket%20Zoom/TicketAttachments with those additional features:
Search for Attachments
Delete Attachments based on various filters
Simple reuse of Attachments in Compose and/or Forward dialog
Download of all attachments in a ticket as a .zip file
Download of all attachments in an article as a .zip file
* Small patch to toggle the widget content
* Hungarian translation
Copyright (c) 2012-2016 Renee Baecker (Perl-Services.de)
This module is licensed under the AGPL 3.