Imagine, you want to call an external site and pass some ticket information (like ticket number, ticket id, etc.). And you have to do it regularly. Then a link to that site in the ticket menu would be nice.
This add on does exactly that. It adds a link to a external site in the ticket menu. You can define the link yourself.
The URL of the external link.
The name shown in the ticket menu.
Additional attributes for the <a> tag (like onmouseover etc).
As of version 4.0.2, you can define more than one external link. For that, you have to define special config options. You can find a sample config file at https://github.com/reneeb/otrs-TicketMenuExternalLink/blob/master/Kernel/Config/Files/XML/ZZZTicketMenuExternalLink.xml
Development of the module TicketMenuExternalLink has been sponsored by DENIC.
The bugtracker and the code repository can be found at https://github.com/reneeb/otrs-TicketMenuExternalLink
This module is licensed under the terms of AGPL 3.0.
Author: Renée Bäcker
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