Version

6.0.4

Other Versions

6.0.2, 6.0.3,

Uploaded by/on

reneeb on 27 May 2023

Framework

6.0.x, 6.1.x, 6.2.x, 6.3.x, 6.4.x, 6.5.x, 7.0.x

Links

Download Website

Description

Allow agents to run GenericAgents from a ticket

TicketMenuRunGenericAgent

This addon provides a new ticket menu item that can run a generic agent just for this ticket.

Configuration

After installation, you have to define the runnable generic agents in the sysconfig (setting: TicketMenuRunGenericAgent::Runnable) and activate the ticket menu module (setting: Ticket::Frontend::MenuModule###212-RunGenericAgent).

The last setting defines:

• Name

  The link title shown in the ticket menu

• Description

  The value that the agent sees when he/she hovers over the link

• Link

  The value for the parameter GA defines which GenericAgent should be run. The value has to be a GenericAgent name that was also added to the Runnable list.