Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.
Version 1.3.6 by dietmarb on 30 Dec 2013 // Framework: 3.0.x, 3.1.x, 3.2.x, 3.3.x
An extension to allow a) scaling of escalation times by rules based on ticket type, priority, and due date as well as b) have ticket states excluded from being counted towards solution time. Both parts can be enabled individually. NOTE: This package also installs a modified version of Time.pm into Custom/Kernel/System/ to fix bug#10128.
Version 1.2.0 by danlsgiga on 24 Oct 2013 // Framework: 3.2.x
Integrates the OTRS native notification system to notify via E-mail and Jabber. Module Net::XMPP required.
Version 1.2.0 by capeIT on 21 Oct 2013 // Framework: 3.3.x
ConfigureCallHome - Disables the unrequested automatic submission of installed packages to OTRS AG (may be enabled by configuration).
Version 1.1.1 by maxence on 02 May 2013 // Framework: 3.1.x
The size of various pop-up windows can be defined in SysConfig.
Version 1.1.1 by znuny on 07 Mar 2013 // Framework: 3.1.x, 3.2.x
Enables quick close in ticket action row.
Version 1.0.1 by znuny on 07 Mar 2013 // Framework: 3.0.x, 3.1.x, 3.2.x
Allow to define URL's/Host's which will not used the configured proxy.
Version 1.0.5 by znuny on 07 Mar 2013 // Framework: 3.0.x, 3.1.x, 3.2.x
A feature to link external URLs in the navigation bar.
Version 1.2.3 by znuny on 07 Mar 2013 // Framework: 3.0.x, 3.1.x, 3.2.x
A agent password policy extention.
Version 1.2.0 by znuny on 07 Mar 2013 // Framework: 3.0.x, 3.1.x, 3.2.x
A Google Maps integraton. A visualisation of your customers in a dashboard plugin.