Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.
Version 0.9.9 by Artjoms on 29 Aug 2012 // Framework: 3.1.x
A module, which allows to show a custom message of the day to a customer
Version 1.2.3 by znuny on 17 Aug 2012 // Framework: 2.4.x, 3.0.x, 3.1.x
Solution to protect XSS security issue with CVE 2012-2582. For more information see: http://znuny.com/en/#!/advisory/ZSA-2012-01
Version 2.1.1 by znuny on 07 Aug 2012 // Framework: 3.0.x
Ticket sort order by last customer contact.
Version 1.0 by richieri on 02 Jun 2012 // Framework: 3.0.x, 3.1.x
This package add a new input text on the toolbar that allows you to search CIs by their names. It dons't need to modify your templates :)
Version 1.0.0 by ECB on 30 May 2012 // Framework: 3.0.x
Stop escalation time for Tickets in certain States.
Version 1.0 by richieri on 16 Mar 2012 // Framework: 3.0.11
This package is used to trigger Generic Agent Jobs (DB) on a specific event. When installed, Generic agent jobs are triggered on TicketCreate Event by default. This package can be used for example to imediatlly move tickets to specific queues accordanly to the service/incident selection made by the customer on web interface CustomerTicketMessage. As Generic Agent Jobs runs on many tickets it's not recommended to use this package on huge systems.
Version 1.1.1 by mwb on 26 Feb 2012 // Framework: 3.1.x
Contains small tweaks to the Rich Text Editor in OTRS. Currently it adds the Table object to the toolbar, it enables the Context menu for the editor, and it also provides a full screen option for the interface.
Version 1.0.1 by richieri on 09 Feb 2012 // Framework: 3.0.11
This package allows you to create a Decision menu on ticket. The diference from it to the original ITSM Decision menu is that the ticket can be moved to a queue after decision in only one screen. For example, you can move one ticket from "Raw" Queue to a "IT Decision Makers" queue. Than a decision maker click on "Approval" link. A popup shows up and he or she make the decision. When he clicks on Send to approve or reprove, the ticket can be send automatically to another queue preset by the system administrator.
Version 0.0.1 by richieri on 09 Jan 2012 // Framework: 3.0.11
Block the system from creating Postmaster tickets of unknown emails. In other words, just create tickets if the mail was send by a registered customer on the system.
Version 0.3 by danielc on 20 Oct 2011 // Framework: 3.0.x
A skin based on the default but without most of the gradients.