OPAR - OTRS Package ARchive

Browseable collection of plugins for the popular OTRS software.


TemplateX

Version
5.0.0
Other Versions
4.0.0,
Uploaded by/on
capeIT on 17 Nov 2015
Framework
5.0.x
Links
Download Website
Description
TemplateX - Extension package for OTRS.

Rate/comment this package

NAME

TemplateX - allow to set additional fields in templates.

DESCRIPTION

A standard OTRS template allows to define the content of an article, but no additional fields. This extension allows to define email receipients (To, Cc, Bcc) as well as tickte states (and pending time if required by state) to be set when selecting a template. Currently setting the ticket state is limited to AgentTicketCompose and AgentTicketForward.

AUTHOR AND LICENSE

This package was written by c.a.p.e. IT GmbH <sales@cape-it.de>.

The package is licensed unter AGPL. If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

ACKNOWLEDGEMENT

Horn + Cosifan

HORN & COSIFAN Computersysteme GmbH (http://www.horn-cosifan.de) sponsored the "state" feature.

Stadt Freiburg

Stadt Freiburg (http:www.freiburg.de/) sponsored the initial development for email receipients, which has been reworked for this package.

POD ERRORS

Hey! The above document had some coding errors, which are explained below:

Around line 33:

=cut found outside a pod block. Skipping to next block.

Comments

Very useful addon (guest) on 21 May 2015 about version 4.0.0

Will be great if the extended options are available for other template types in OTRS 4.