This package provides an additional article action which allows to copy, move from one ticket to another. It also allows to delete articles - see https://otrsteam.ideascale.com/a/dtd/Copy-OR-Merge-Single-Article-To-Other-Ticket/321449-10369.
This functionality has been extracted from OTRS extension package KIX4OTRS.
Since version 5.0.1 Perl-Services.de publishes only ports for OTRS versions >= 5.0.1. No new features will be added. The original package was merged back to KIX4OTRS!
The function is restricted to the owner of the ticket.
For the first article in the ticket, options for moving and deleting are not available.
If there is time accounted in an article which will be copied, you may define if and how this accounted time is copied to the destination ticket.
Due to the lack of extension methods for frontend modules of other extensions (i.e. OTRS::ITSM) in OTRS and missing configurability of article actions, the article copy-, move-, delete- function is integrated into the frontend by OutputFilters. Disabling ArticlePrint will also disable this function.
output filter creates two action links after reload of AgentTicketZoom after article creation
make restriction to owner configurable
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ArticleCopyMoveDelete written/edited by:
This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (AGPL). If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.