NAME

GenericAgentResponsibleToOwner

DESCRIPTION

This is a module to set the responsible user as the ticket owner. Currently it's not possible to use a variable to set the ticket owner in the GenericAgent.

Use case: A ticket should be assigned to the responsible when the ticket wasn't updated for the last 4 days.

Create a GenericAgent job, give it a name and select minute "5", all hours and Monday to Friday in the time based trigger. In the ticket filter, you have to check the "last update time" and select "more than 4 days". Insert Kernel::System::GenericAgent::ResponsibleToOwner in the "Custom module" field. That's it.

REPOSITORY AND BUGTRACKER

The code repository and a bugtracker is available at http://github.com/reneeb/otrs-GenericAgentResponsibleToOwner.

AUTHOR AND LICENSE

This addon is licensed under the terms of AGPL 3.

Renee Baecker, <info@perl-services.de>