OPAR - OPM Package ARchive

Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.


WarnMissingAttachment

Version
6.0.1
Other Versions
3.3.1, 4.0.1, 5.0.5,
Uploaded by/on
reneeb on 15 Dec 2017
Framework
6.0.x
Links
Download Website
Description
Warn user when attachment keywords are mentioned but no attachment was added.

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NAME

WarnMissingAttachment - Warn user when attachment keywords are mentioned but no attachment was added.

DESCRIPTION

It's not that unusual to type something like "Attached is a new version of the file", but then you forget to attach the file before sending the mail. This add on checks the email for some keywords like "attached", "attachment", etc. before the message is submitted.

When those keywords are found but no attachments are uploaded, the user gets a warning.

This add on affects AgentTicketPhone, AgentTicketEmail and AgentTicketCompose.

REPOSITORY AND BUGTRACKER

The code and the bugtracker can be found at https://github.com/reneeb/otrs-WarnMissingAttachment

CONTRIBUTORS

Balázs Úr, OTRS-megoldások (http://www.otrs-megoldasok.hu)

 * Hungarian translation

AUTHOR AND LICENSE

Copyright (C) 2016 Renée Bäcker, http://perl-services.de

This software comes with ABSOLUTELY NO WARRANTY. For details, see the enclosed file COPYING for license information (AGPL). If you did not receive this file, see http://www.gnu.org/licenses/agpl.txt.

Comments

tto (guest) on 10 Mar 2014 about version 3.3.1

This will help to reduce the "...and now with the mentioned attachment..."-follow-up-mails :-)

Speedy (guest) on 19 Jan 2017 about version 5.0.5

Maybe you can add "screenshot" to the list. We use the word very often in our german OTRS, but sometimes the agent don't upload the screenshot.