Browseable collection of plugins for the popular ticket system software Znuny and ((OTRS)) Community Edition.
Version 1.0.0 by seberget on 24 May 2015 // Framework: 3.3.x
This module fixes the pending time if the ticket is answered on a non working day, or the pending date itself is placed on an non working day. If the new calculated Pending date is outside the lifetime of the session, this functionality is bypassed, as it is assumed that the pending date have been changed on purpose. Basically it will only take effect if the automatic pending date comes on a non working day/hour. It calculates the difference in days, and working hours. And uses the 'DestinationTime' method from the 'Kernel::System::Ticket' module to place it on a correct day. It uses 'Monday' as the day to calculate the working hours, from the tickets queue calendar.
Version 4.0.1 by GetCon on 24 Mar 2015 // Framework: 4.0.x
A modification of the OTRS dashboard to add additional dashboards. Add or modify Dashboards via SysConfig or Kernel/Config/Files/MultipleDashboards.xml.
Version 1.1.0 by marcnilius on 17 Oct 2014 // Framework: 4.0.x
Adds a Google Safe Browsing check to the TicketZoom to inspect all links in an article for possible security risks.
Version 0.0.2 by seberget on 04 Oct 2014 // Framework: 3.3.x
This is a module that integrates OTRS with PagerDuty (http://www.pagerduty.com/). It will trigger an incident in PagerDuty when a ticket with a configured priority is created or updated. The integration is two ways, so that PagerDuty will also call back when something happens in PagerDuty.
Version 0.0.4 by seberget on 04 Oct 2014 // Framework: 3.3.x
With default OTRS there is no way to validate users before they are activated. This module sets the newly created users in 'invalid-temporarily' state (configurable) and creates a new Ticket in a configurable queue. It adds a new Config group to SysConfig, and also changes the default text that is emailed when the new account is created. You will typically use this module if you would like to manage which CustomerCompanies have which CustomerUsers.
Version 0.8 by bheisig on 26 Aug 2014 // Framework: 3.3.x
Create a ticket in relation to one or more i-doit objects.
Version 1.0.0 by eandrex on 09 Aug 2014 // Framework: 3.2.x, 3.3.x
shows to your customers their pending survey requests
Version 0.0.1 by Junior on 29 May 2014 // Framework: 3.3.x
A module to add function to execute SQL on Transaction Action
Version 0.3.3 by JanSteinweg on 04 Feb 2014 // Framework: 3.3.x
Year-Split + MultiSurvey